WEBSITE
When can I start purchasing?
You can buy it directly off my website or you can contact me directly for large order.
How can I customize my keychains or anything else?
You can choose the customization option or just put any special request in the note.
For the custom notes just type the note when you are giving the information.
ex. and for the custom note can I have it say, "Happy 15th Birthday "name here" - love your parents :)"
How can I pay?
You can pay by PayPal and you don't need to have PayPal account.
Is there WHOLESALE?
Yes, there is wholesale! DM me on Instagram @gjsgiftbox for more details, questions, or wholesale requests!
SHIPPING & RETURNS
How much is shipping?
FREE SHIPPING WITH ORDERS $25 AND UP
If the order is less than $25, then you will receive the shipping invoice based on the actual USPS shipping cost.
Do you ship worldwide?
Unfortunately we only ship to the US address.
How long does shipping take?
It depends on where you are shipping this to, but usually it takes about 3-8 business days.
Do you do local drop-offs?
Yes! We do local drop-offs. We only do drop-offs if you live within a 30 minute drive we hope you understand. :)
Can I return my packages?
You can not return any products that have already been opened and used, if you chose to return our package the address is on the package sent to you.
Where are you located?
We are located in Southwest Chicago Suburb.
Can I exchange my product?
Unfortunately you can not exchange your product for a new one.
Can I get a refund if my product is unsatisfactory?
You can not get a refund and if the product is unsatisfactory then you can always DM us on Instagram for ANY problems.
ORDERING
How Long Does It Take to ship My Order?
Around 1-5 business days, depending on the item, some items takes longer than 24 hours to make.
How do I order?
You can order by clicking add to cart and the checkout button. :)
PRODUCTS
Can I have a special note written for me?
Yes, you can DM us on Instagram and tell us your order number and name and we will place it in our order!
How do I prevent is my resin products are turning yellow?
If your resin product is turning yellow it means that it was been in the sun or heat for too long. You can avoid that by storing in a cool place or don't leave it out in the sun for too long. and avoiding any extreme heat.
If you still any questions or complaints please DM me on Instagram